Upgrading IT systems, overhauling business processes and stacking talent benches are crucial undertakings of any digital transformation.
But many CIOs have realized that if employees are going to improve the way they serve customers, they must provide employees with a high-quality digital workplace.
In fact, by 2020 the greatest source of competitive advantage for 30 percent of organizations will come from the workforce’s ability to creatively exploit digital technologies, according to Gartner.
But just what is the digital workplace? It is a business strategy aimed at boosting employee engagement and agility through consumerization of the work environment, Gartner analyst Carol Rozwell says. Ideally, your digital workplace helps individuals and teams work more productively without compromising operations. It includes computers, mobile devices and productivity and collaboration applications and, increasingly, chatbots, virtual assistant technology, personal analytics and immersive workspaces.
“The idea of the digital workplace is to bring that same simplicity and intuitiveness to employees when they’re doing their mission-critical work,” Rozwell says.
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