East Suffolk and North Essex saves hours thanks to automation technology


East Suffolk and North Essex NHS Foundation Trust has revealed it has saved more than 500 hours of medical secretaries’ time after introducing automation technology.

Thoughtonomy has been running at the trust since July and is believed to the first of its kind within the NHS.

The technology was deployed in five specialist clinical units: neurology, cardiology, urology, nephrology and haematology.

The Thoughtonomy Virtual Workforce platform includes three ‘virtual workers’ at Ipswich Hospital, which actively monitor incoming referrals from the national GP Electronic Referral Service (eRS) in real-time, 24 hours a day.

As soon as a referral is received, the virtual worker reads the content and extracts the reason for referral.

It then retrieves all relevant referral data and supporting clinical information, such as scan and blood test results from disparate sources, before merging everything into a single PDF document.

The virtual worker then uploads the document into the trust’s administrative database and alerts the lead consultant that the referral is ready for review and grading.

Within the first three months, the trust released more than 500 hours of medical secretaries’ time and estimates it will save £220,000 in associated direct costs by July 2019.

Darren Atkins, deputy director of ICT at the trust, said: “We’re delighted with the results we’ve realised so far and are hugely excited about the potential benefits of automating more processes across our Trust.

“When you look at the time and cost savings we’ve already banked within just one specific area of our operations, you start to get an idea of how intelligent automation can drive transformation on a huge scale within the NHS.”

The automated referral service was introduced at the trust as part of the paper switch-off programme, which came into force on 1 October.

NHS Digital announced in September that all acute hospital trusts in England are now only accepting electronic referrals for a first outpatient appointment with a consultant, beating the October deadline.

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