Kent CCG goes live with mobile-based prescription ordering app


NHS Dartford Gravesham and Swanley Clinical Commissioning Group (DGS CCG) has gone live with a mobile-based repeat prescription ordering and management app.

Healthera has been commissioned by NHS Dartford Gravesham and Swanley CCG as the exclusive digital prescription service for patients in the region.

As of 3 September, the service is intended to replace the traditional method of ordering through a pharmacy or GP within the CCG.

Healthera is intended to simplify the prescription ordering process, which usually involving paperwork and manual labour for pharmacies, GP staff and patients.

Similar to prescription ordering app Echo, Healthera allows patients to manage their NHS prescriptions via their smartphone.

Orders are reviewed by a team of NHS medicine coordinators, under a scheme called the Prescription Ordering Direct (POD). Once ready, the chosen pharmacy will notify the patient, who can track the process via the mobile app.

Medication can be collected from the pharmacy; alternatively patients can have it delivered to their home.

Jin Dai, co-founder and vice president of product at the Cambridge-based start-up, told Digital Health News: “The go-live with the CCG POD is the first step towards our vision of a maximally-efficient, intelligent system of repeat prescribing. Healthera will be able to assist individual patients in obtaining their repeat medications, and help the healthcare system reduce manual labour and cut wastage.”

To facilitate the partnership, Healthera has integrated its system with DGS CCG’s POD workflow and has offered its cloud platform to more than 60 pharmacies in the region.

As a result, all 135,000 patients registered with the 16 participating Healthera GP surgeries will be able to order prescriptions from any pharmacy within NHS Dartford Gravesham and Swanley CCG.

As well as providing two-way messaging between pharmacies and patients, Healthera offers records and analytics to help patients manage their medication. Meanwhile, a “carer mode” enables ordering on behalf of family members.

Healthera was founded in 2015 by Dai and fellow Cambridge University alumni, Quintus Liu and Martin Hao.

The start-up recently raised £3 million in first-round funding, which it plans to use to scale its app across the UK.

Chief executive Liu told Digital Health News: “The new funding is a show of confidence for the platform model of medicine and healthcare which Healthera is pioneering.”

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