New digital service ‘to allow every UK GP surgery to offer remote consults’


A group of GPs and NHS healthcare workers have teamed up with scientists to build technology to allow every GP surgery in the UK to offer remote consulting for their patients.

Nye Health is a digital service that allows GPs to offer consultations to patients via video or phone call, using a smartphone or computer.

The service, which is now live and is free for the NHS to use, has been designed to help reduce the number of patients attending GP surgeries in person and enable all GPs to work from home if surgeries begin to close due to coronavirus.

The platform also allows doctors to support more patients during peak periods, with patients able to see their own doctor if and when they require.

Nye Health’s phone and video call system is fully encrypted and compliant with NHS Digital standards. It also integrates with existing records, systems and databases, meaning all patients, care, data and insights are kept within the NHS.

Dr Alexander Finlayson, founder and CEO of Nye Health, said: “Given the current crisis and in response to calls from the Secretary of State for Health to make sure clinical remote working is possible, we’ve rapidly and urgently built technology to help UK GPs cope and ensure they can still care for their patients.

“This tech has been built for and with the NHS. It is free, it’s completely secure, and it will help GPs process fast, effective appointments via call or video call. We can save each clinician crucial time everyday whilst keeping everyone as safe as possible – this will prove absolutely critical in the weeks to come, especially if GPs are forced to work from home.”

The team behind Nye Health said it was already seeing “major demand” for the service, with thousands of consultations taking place each week and new surgeries joining the platform each day.

Meanwhile, the ground floor of Oxford University’s Oxford Foundry has been turned into a response centre to help cope with demand.

One advanced nurse practitioner in Oxford added: “Our clinicians are more relaxed knowing that we are taking positive action towards keeping our clinicians safe and doing what we can to reduce the spread of illness during this testing time.”

Clinicians or practice managers who wish to access the technology should visit https://www.meet.nye.health/

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