NHSX CEO suggests no more features should be added to NHS App


The CEO of NHSX has suggested no more features should be added to the NHS App and instead encouraged innovators to build on to of it. 

In a blog post published Friday afternoon, Matthew Gould, said he was impressed by the “excellent work” which has been done on the free app, saying teams from NHSX, NHS Digital and Kainos have created “something really good”.

However he then appears to suggest that he does not want to over-complicate the technology.

He said: “I don’t want us to make the NHS App all-singing and all-dancing.

“In fact, I’m not sure we should add many more features than it already has.

“We will keep the app thin and let others use the platform that we have created to come up with brilliant features on top.”

Instead Gould says he wants to create a platform allowing “other people innovate on top of it” in order to speed up the process.

Gould adds: “This approach will harness the extraordinary talent and creativity that exists both in the NHS and in the healthtech sector.

“Before I’ve even started the job, I’ve been blown away by the many clinicians I’ve met who have come up with their own digital innovations and all the British healthtech start-ups who have told me about amazing products they’ve developed.”

The NHS App, branded the “digital front door” to the NHS, is currently being rolled out across England.

The free app can be used to make GP appointments, order repeat prescriptions, help manage long-term conditions and access 111 online.

Patients can also use the app to state their preferences relating to data-sharing, organ donation and end-of-life care.

Gould was confirmed as the CEO of NHSX in April 2019 and will oversee the new unit which will be in charge of digital transformation across the NHS.

He priorities in his new role are to reduce the burden on clinicians, to put services and information into the hands of citizens, and to ensure that clinicians can safely access patient data.

The former director-general for digital and media policy is also due to be a keynote speaker at this year’s Digital Health Summer Schools 2019 in July.

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