March 2nd, 2019 by Kyle Field
Today, Tesla started rolling out the next wave of improvements to the company’s service offerings, with a new feature in the mobile app that lets owners view the status of their vehicles while they are being serviced at a Tesla Service Center.
The new functionality helps owners see behind the magic curtain at Tesla’s Service Centers, with a helpful look at the exact status of their vehicles. Tesla shared on its blog post yesterday about the Standard Range Model 3 that, “we will be increasing our investment in the Tesla service system, with the goal of same-day, if not same-hour service, and with most service done by us coming to you, rather than you coming to us.”
This update is a step in the right direction for vehicles being serviced by Tesla’s Service Centers and shows how Tesla continues to raise the bar for itself with unparalleled transparency and communication to owners.
The new functionality will let owners see the current repair status and estimated completion date, and it comes with a host of new popup notifications to keep owners in the loop on the repair status of their vehicles. Tesla’s Service Centers have always been top notch in both timely execution and communication in my past dealings with them, and this move only improves on that capability.
Tesla continues to plug away at improving its systems as they fail one major system at a time due to the blunt force of Model 3 demand. Production systems failed and were stabilized in June of 2018, which in turn put pressure on Tesla’s delivery systems. Transitioning from 2,000 deliveries per week to 7,000 deliveries per week is no small feat and it strained every single system in every single store in Tesla World.
Service followed the early high-volume pains and has proved to be an ever-increasing headache as scores of new Tesla Model 3 owners discover the many ways to break their new toys. Tesla quickly increased the size of its mobile service fleet, which proved to be a very effective way of providing up to 80% of all service needs for owners.
With parts supply surfacing as an opportunity area, improving service became a top priority for the company to the point where it was one of the key deliverables for Elon Musk in Q1 2019. This app update is small in and of itself, but represents one step forward for the quality of Tesla’s Service and several steps beyond rival automakers when it comes to transparency and convenience.
Images courtesy: Tesla
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